Customer Q&A

Supplier Q&A

To use the Trade Hub Direct Marketplace as an independent supplier, you must first create an account on the platform. Once your account is verified, you can list your products for sale and manage your inventory and orders through the platform.

complete  pre launch sign up at the bottom of this page and a member of our team will be in contact.

Yes, the Trade Hub Direct Marketplace has a customer support team available to assist users with any issues or questions they may have. Users can reach out to the support team through the platform’s contact page or by email, and a representative will respond as soon as possible to help resolve the issue.there is also live chat on the platform  and also a contact number available in opening hours.

The Trade Hub Direct Marketplace allows independent suppliers to sell a wide range of products related to the UK construction industry, including materials such as bricks, cement, and insulation, as well as tools like saws, drills, and hammers.

The platform also has a feature which allows bookable products such as hiring of plant and machinery , skips & access equipment. 

When a customer or trade professional makes a purchase on the Trade Hub Direct Marketplace, payment is handled securely through the platform. Once payment is received, the independent supplier is responsible for arranging delivery of the product directly to the customer.

This is held in the suppliers Trade Hub Direct account and can be withdrawn excluding the sales fee at suppliers request.

The Trade Hub Direct Marketplace offers several benefits to independent suppliers, including access to a large customer base, the ability to sell products directly to users without the need for intermediaries, and a simple and efficient platform for managing inventory and orders. The use of all the plugin features of Dokan Business Pro ensures that the platform is equipped with all the necessary functionalities to facilitate a smooth and efficient buying and selling process.

Before being approved to sell on the Trade Hub Direct Marketplace, independent suppliers must undergo a vetting process to ensure that their products meet certain standards. Additionally, the platform allows customers and trade professionals to leave reviews and ratings, which can help to promote high-quality products and suppliers.