How leads work
Plain rules for trades buying job leads on Trade Hub Direct.
Fair to the trade
- Maximum 3 trades per lead. The lead closes when the third trade unlocks it, and every lead shows how many spots are taken before you buy.
- You see the price first. Leads cost Trade Credits (extra credits are £1.20 each). Price depends on the job type and urgency.
- Leads close after 14 days. Old jobs stop being sold.
Credits back for dead leads
Report a lead within 48 hours of unlocking it. We decide within 1 working day, and provable cases (for example an invalid phone number) are refunded straight away. Credits go back to your account; the customer's details are then hidden from you.
| Credits returned | Not returned |
|---|---|
| Phone or email invalid or disconnected | Customer did not reply to your quote |
| Customer unreachable after 3 attempts across 24 hours | Customer chose another trade |
| Not a genuine job (spam, competitor, job seeker, free work) | Your price was too high |
| Wrong category, area or materially wrong details | Customer changed the scope after speaking to you |
| Job already filled or cancelled before you bought | Reported after 48 hours |
What we ask of trades
Contact the customer within 24 hours of unlocking. Customers can see each trade's response rate on their profile, and we may limit lead access for accounts that repeatedly leave customers waiting.