Need a hand? Switch on Help mode and click the blue H buttons to see how things work. Help Centre

Manage orders

Confirm, dispatch and deliver — and get paid.

  1. New orders appear under Orders and you’re notified. Orders show the items, delivery address and any delivery charge.
  2. Move each order through confirmed → processing → dispatched → delivered using the buttons.
  3. You arrange delivery directly with the customer.
  4. If you can’t fulfil an order, cancel it — the customer is refunded.
  5. After delivery, the customer is invited to review you.
Tips
  • Fast dispatch and accurate stock lead to better reviews and repeat customers.

Orders →

Still stuck? Log in and message us from your dashboard, or search the Help Centre.